Shipping and Returns

Every single item is made by Cloie from start to finish. The designing, cutting, the making and packing is all done by Cloie herself in her home studio in East Yorkshire. For this reason, all orders will have a 14 working day turnaround time. Working days do not include weekends or bank holidays.  I promise it will be worth the wait!

 

If you would like a garment for a specific date, please contact me via my contact page or email [email protected] and I will do my very best to accomodate!

UK General Shipping

 

£5.50 - Royal Mail 1st Class Signed

UK Small Order 

 

£3.50 - Royal Mail 1st Class Signed

Hull Local Drop Off

 

£1.50 - HU post codes only

Europe 

 

£16 - Royal Mail International Tracked and Signed

USA

 

£24 - Royal Mail International Tracked and Signed

Rest of the World

 

£20 - Royal Mail International Tracked and Signed

Returns

Alterations

Bespoke

Due to each item being made special for each individual person, I can't offer refunds on orders.

If I have made a mistake, I offer a free alteration service. Simply send an email to [email protected] within 14 days of recieving your garment. Please include your order number in the email. Items must be returned in the original condition - unworn with tags still attached.  

 

If you have made a mistake and provided me with the wrong measurements, leading to your order not fitting, we can still fix it! However, you will be charged for the alterations.

 

Accessories are also made to order and therefore cannot be refunded. On the off chance there is something wrong with your item, we can exchange it for a new one.

 

 

 

 

Alteration costs range from £5 - £20 per job depending on what needs altering. If the sizing mistake has been made my us, then it would be done at no cost. Send an email to [email protected] and we can discuss your fit together.

 

You are responsible for the shipping costs. I reccomend using a Royal Mail Signed for service, so that you can track your return. I am not liable for your returns going missing in transit, so please make sure you cover yourself with tracking. 

 

I will complete your alteration within 2 weeks of recieving it.

 

Please make sure you double check your measurements before ordering, in order to prevent needing an alteration. Check out our How to Measure section to help with this!

 

 

 

 

 

 

Got an idea?

See something you like but want a part of it changing? Have your own fabric that you'd like me to use?

Or even really want an old Cloie Couture design that I dont stock anymore?

 

Fill out a contact form or send an email to [email protected] 

I love making bespoke orders! 

 

Please note that during busier periods, I may not be able to take on a bespoke order, but I am always happy to discuss this! So pop me over an email and we can go from there.

 

 

 

Custom Charges - Please note:

Cloie Couture does not cover / is not responsible for the cost of custom charges. Please check your own countries tarifs on recieving garments from the UK